Disrespect for a customer reaches a new low

Multichoice, what does it take to make you listen to a customer? Why is some simple respect for a customer so beneath you? I cancelled my account in July yet despite my repeated calls to your call center - maybe 7 calls now, I have lost track - you continue to debit my account every month. How many times must I call an operator to explain my situation yet again, wasting my time requesting a refund? You apologize and promise a refund within 24 hours. It doesn’t come. I call back. And so we go on. Your apologies clearly mean nothing - you are insincere, inept and treat this customer with disdain. I hope this review makes it someone who actually cares about this company - how many other customers do you treat like this? Please, for the last time, stop debiting my account, refund me what you owe, and stop wasting my time. You can forget another apology, it is pointless.