Disregard of customer service and focus on profits only

DSTV is just utter nonsense - I received an error E48-32 . Normally the error is displayed when it rains - my question is, why do we have to be inconvenienced and not be compensated , whilst the company switch off viewing if one cannot pay for just half a day - it simply means the company is only interested in profits and total disregard of their useless infrastructure. Why must I pay full amount whilst I cannot enjoy the full value of my money. Secondly why can't they dispatch technician to attend to problems rather than subjecting clients more expenses to visit their offices to figure out tbe type of error. I think South Africans must refrain from supporting Multichoice.