Disputing bill and unfriendly service

The installation was done last year 2017 November on the 16 but the services were up and running after a weeks time. 2nd of December 2017 DSTV tried to deduct funds from my account and they were unsuccessful. 2nd January again they tried and yet again they were unsuccessful. After a day or two the services were suspended. On the 20 April 2018 tried to call the call center to dispute the fact that I can not be billed from the 16 November 2017 to 2 December 2017 the total amount of R595 and for December i take full responsibility as i was utilizing the service 2 January 2018. After 2 days after the service were suspended.

I am disputing the fact that I was charged R595 for November after having to call the call center informing them about the issue i had with their accredited installers.

03 January 2018 till today my service has been suspended and how come I am held responsible for months which i never utilized your services.

Called in Friday for the matter to be investigated. Was told that the relevant department is gonna come back to me after an hour, waited the whole day nothing happened. Called 23 November 2018 at 8 H 45 the Kgabo was very not helpful. Told me no investigation is gonna be conducted I need to pay the amount .

Please who ever is her superior listen to the conversation i had with her. As per my understanding as a client she needs to be reminded what is a Client, customer service and the terms of the company.

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