Disputing balance

Hi I am Busisiwe i am very angry and ****ed on the service i am receiving from Multichoice. I down graded my plan to easy view package on the 29 of June since i was going to be away from home for a month, i then paid my R30.00 for month of July on the same day, on the 31st of July i then made another payment of R30.00 for august and my channels got blocked on the 5Th of August. I called DSTV using my R100.00 airtime and they said i upgraded on the 2nd of July i asked them where and how because i never did that as my last conversation with them shows that i downgraded on the 29 of June, and i was away from home for a whole month, why would i upgrade whereas i knew i was going away. My balance with them was R1658.00 from there to R9325.00 still i do not understand where is this balance coming from. I sent them screen shots of my conversation downgrading and proof of payments i have made to *** and *** and i sent another email to ***, up until today i have not received any positive response, my channels are still blocked whereas i paid for this month. i spoke to so many consultants that did not give me any feedback back and one manager from PE who is called Thandeka promised to call me back till today no call from her and she was so rude i even complained abut her services on the email i sent via ***. I spoke to Samkeliso Hlongwane, Lelethu from PE, Nomusa from Durban, and sent an email to Samkelo Mkanyeli who is a team leader at PE till today no response. ( Good day

Yesterday I called 5 times trying to get help for my current balance that is showing of which I know nothing about.

I first spoke to Samkeliso Hlongwane who was the very first consultant he is from JHB, he was so nice and advised me to send proof of my conversation downgrading and proof of payments I have made for June and July, he instructed me to send documents to *** and I did that, I told him that I will call back and I will request to talk to him since I do not want to start my story each and every time when I am doing a follow up. I called again after sending my documents and to my surprise I got a different consultant again from PE, with her supervisor called Thandeka who was so not friendly at all, she ended up being quiet on the line without providing any response as a supervisor.

I was not pleased or happy about her response as a supervisor, the only thing I requested from her was a way forward and a resolution with her email or number that I can call to talk to her after Samkeliso escalated my case. Please kindly listen to the call and make sure that you do something about her because I Busisiwe can not get such service whereas I was frustrated and angry about all that has happened.

Today I called again doing a follow up on the case that I was told it was escalated to a relevant department by Thandeka from PE, come to my surprise that the is no response and I have to send my story and supporting documents to *** of which it is not the email address I was provided with yesterday, so each and everyday when doing a follow up will get another email to send my documents and story to?

I spoke to Nombusa today a nice lady from Durban who went an extra mile by taking my number to call me back and give me a prompt response regarding my enquiry after sending email to ***, of which Thandeka from PE failed to do that and today i have to start all over again while I thought the response or resolution is on the way.

Please check the conversation I had with you guys downgrading and the proof of payments I have made for my downgrade for both June and July.

Regards

Busisiwe

This is the email i sent on the 7th of August)

I have spent more than R100.00 of airtime, my time, resources to fix their won BULL**** and i am IRRITATED NOW.

i have so many email that i sent i will keep on uploading them here .