Dispute of incorrect billing

Dispute and Cancellation of DSTV Account* Good day,

I'm writing to express my frustration regarding my DSTV account. On June 17th, I spoke with a consultant who agreed to change my package to a lower one with a discount for debit order payments. However, on July 7th, I was billed R479.00, which is consistent with our agreement. Why am I being billed for compact plus package. When a down grade was schedule. I didn't upgrade it.

I've called in to dispute the charge and request cancellation of my account due to the bill shock I received. I expect a reimbur*****t for the incorrect amount and immediate cancellation of my account to prevent further issues with my credit score.

How can the first I get charged R479 and the next month R839.

I'm extremely dissatisfied with the incorrect billing and potential impact on my credit score. I urge you to rectify this Reference ●***0-i216. 17 JUNE Anele dtsv down grade.