sM
stella M
1 reviews | Active since Mar 2009
23 Mar 2018, 10:18
DISPUTE
I need someone to get back to me ASAP regarding my monthly debit order. On 05/02/2018 I responded to an offer for DSTV Premium for R599 a month.I paid R57.00 on 05/02/2018 I received an SMS on 06/02/2018 to pay R24.27 which I did. On the 21/02/2018 I was debited with R857.07????????????? I logged a query with Smanga on 21/02/2018 at 11:26am he referred the matter to his supervisor and on 22/02/2018 at 10:55am I spoke to Sandile who told me the query have already been escalated. I received a statement that I did not understand On the 06/03/2018 I responded to another offer for R759.00 DSTV premium for 24 months, my service was suspended the same day by Simone. Later that day when I called I spoke to Grant Mahlatse who told me my account was in credit and reactivated my account Why was I debited with R846.00 yesterday if my account was in credit Can someone fix this mess and reimburse me
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Mar 2018, 13:46Dear Stella
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Mar 2018, 13:46
Official
Dear Stella
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Mar 2018, 12:07Good day Stella
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Mar 2018, 12:07
Official
Good day Stella
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,