Dispeakable service from Multichoice

I am so disappointed by multichoice..I used to have a decoder until last month in Nover after the 20th where I decided I'll rather subscribe for streaming, called them to assist in with subscription to stream, a consulted whom I was chatting to, we were on line for more than two hours trying to activate/uploading so I can stream...he manged ro assist, I requested that the debit order that has gone through already on the 20th to be reversed and I was told they'll escalate it to finance and I'll have to wait for 7 to 14 days before I can get a refund, to my surprise this week my account was disconnected and when I called I was told that I have 9 X streaming subscription in my name and a debit order of R771 went off from account of which I have nvr asked for 9 subscriptions ans to surprise the amount that was debited on the 20 November that was escalated to finance as per what I was told its not showing that it was escalated as promised or told. On my both calls I requested to speak to someone superior I was told that their not available theye in a meeting...the managers/supervisors or team leaders are always in a meeting an in my opinion they're not interested in talking to customers which means we are not important valuable to them or the business, to date as I am typing my review my account is still suspended where's I don't owe them.This company doesn't value its customers..I feel like I was treated like I am nothing to them..especially they're managers who do not want to talk to they're customers...