Disorganised, dishonest and *********

I am writing this on behalf of my pensioner mother. She moved residence end of February. New premises no DSTV installed. Requested cancellation beginning February; and informed that a early cancellation penalty is applicable. Payment made 28/02/2024. On the 1st of March 2024 debit order was deducted. Multichoice was informed that services were supposed to be cancelled end February. On the 2nd of April another debit order was processed; at which I cancelled the debit order mandate from her bank account personally. All this documentation was submitted with proof of payments to DSTV accounts multiple times without any response or attempted refund of *****ulently deducted debit orders. Only lots of stories about this document is missing this is needed etc....

A month ago (12/11/2024), I personally spent more than an HOUR on the phone with agent THANDO (***-I157) who claimed that the settlement amount was never allocated to her account and that is why the cancellation was not processed. He claimed to have manually allocated the amount to her account and then allegedly submitted both debit order amounts for reversal and refunding to the accounts department with promises that within the next week he will personally follow up and phone Mrs Vermeulen to confirm closure of the account and pending refund to her bank account. On 28/11/2024 she followed up having not heard anything from them; was informed that NOTHING was done. Documents still pending and the case remains as is. ***-I182.

THIS IS PATHETIC!! Multichoice this pensioner was a client of you since 1997; and your final bid into her retirement is *****ing two premiums from her???? Completely unacceptable.