1 reviews | Active since Jan 2016
Disney+ subscription added to DSTV bill WITHOUT AUTHORITY OR SUBSCRIPTION
I subscribe to DSTV and make payment by standing monthly debit order. Without my knowledge, consent or any form of subscription, DSTV added a Disney+ subscription on my account on 23.09.2023 (which was added and then reversed monthly). On 23.12.2023 this amount of R139/month was then added to my package and not reversed. The DSTV agent informed my that this was due to the fact that there was a 3-month free subscription after which it was no longer free and I needed to cancel my subscription. This constitutes ***** (purposeful deceit designed to provide the perpetrator with ******** gain) due to the fact that I never subscribed to this service and therefore DSTV had no right to charge me a subscription fee, irrespective of whether this was initially free, with the knowledge that I would then join a paying subscription without my knowledge, consent or any form of subscription being completed.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
