DM
Delanie M

1 reviews | Active since Jan 2016

28 Dec 2023, 10:45

Disney+ subscription added to DSTV bill WITHOUT AUTHORITY OR SUBSCRIPTION

I subscribe to DSTV and make payment by standing monthly debit order. Without my knowledge, consent or any form of subscription, DSTV added a Disney+ subscription on my account on 23.09.2023 (which was added and then reversed monthly). On 23.12.2023 this amount of R139/month was then added to my package and not reversed. The DSTV agent informed my that this was due to the fact that there was a 3-month free subscription after which it was no longer free and I needed to cancel my subscription. This constitutes ***** (purposeful deceit designed to provide the perpetrator with ******** gain) due to the fact that I never subscribed to this service and therefore DSTV had no right to charge me a subscription fee, irrespective of whether this was initially free, with the knowledge that I would then join a paying subscription without my knowledge, consent or any form of subscription being completed.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2023, 11:00
Official
Hi Delanie Morris, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team