GC
Gail C
1 reviews | Active since Mar 2010
23 Jan 2024, 10:43
Disney+ still been charged on my account.
I have now spoken to 2 call agents who promised to take Disney+ off my account. Both said they would email a statement with proof. I am still waiting for the emails. To cap it my new statement has the Disney+ charge on it. I NEVER EVER TOLD DSTV THAT I WANTED DISNEY+. How can you charge me for something I did not ask for?
I have been with Multi-choice for 33 years and this is the worst service that I have experienced.
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DStv (MultiChoice)'s replyOfficial
23 Jan 2024, 10:45Hi Gail Clur,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2024, 10:45
Official
Hi Gail Clur,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team