DISNEY + **** TO UPGRADE YOUR DCORDER

I received a sms on 10/05/2022, from “DSTV, TO UPDATE MY DETAILS TO GET 3 MONTHS OF DISNEY + FREE ON US”. I did SO and receive a sms on 18/05/2022 that the “monthly plan on my account has been activated and linked to my cell phone. Very excitedly, I tried to log on to DISNEY+ channel and there was nothing. I called the call centre on 25/05/2022 and was told that I needed to subscribe, of which I did already, then I was put on hold to find out more info. She told me that I needed to go to APPS on my TV to download the channel. When I got home, I didn’t see the channel and decided to google what’s happening. Only then did I read that you needed to have DStv Explora Ultra , in order to access DISNEY + WHEN I CALL THE CALL CENTRE AGAIN, TO DISPUTE THIS, BECAUSE UPON SUBCRIBING, NO WHERE DID IT SAY THAT YOU MUST HAVE THE LATEST DECODER OR THAT YOU HAVE BE ON THE PREMUIM PACKAGE. I AM ON COMPACT & HAVE A 2 NEW DSTV EXPLORA, THAT I GOT IN NOVEMBER 2021 …..AND WILL NOT UPGRADE FOR ONE CHANNEL. SHAME ON YOU DSTV!!!! WE ARE BEING PENALISED EVERYTIME, A BRIGHT SPARK DECIDES TO UPGRADE YOUR DECORDERS. WE CURRENTLY HAVE DSTV EXPLORA, NOW DSTV EXPLORA ULTRA, IN 2024 “ANOTHER NEW DEVICE…. CALLED DSTV EXPLORA SLIMZ…..LOL!!! GET WITH THE PROGRAM AND BE MORE INNOVATIVE, WE ARE NO LONGER IN “NOAH ARCH” THIS IS PATHETIC, MULICHOICE USES CHEAP MARKETING TACTICS TO LURE THE PUBLIC. THEIR T&C`S TO SUBCRIBE TO DISNEY + CHANNEL WAS NOT CLEAR. NOT TO MENTION, THE DINOSUARS MOVIES THAT YOU WATCH OVER & OVER AGAIN. WE ARE PAYING TO WATCH BS!!!!! NETFLX IS MUCH CHEAPER AND HASSLE FREE. TOTALLY DISSATISFIED WITH YOUR SERVICE

ACC NUMBER :***7