Disney plus and multichoice ****

I reconnected my Disney plus at the beginning of January, i made a payment yesterday for my DSTV but my Disney plus was disconnected again agents are very unhelpful i don’t understand why it was disconnected in the first place now i can’t get it connected again and they keep saying i have to pay but i have been paying for it for some time now it feels like they making me pay extra for the add on cause they keep disconnecting it and then i have to pay to get it connected again