1 reviews | Active since Aug 2009
Disney+ Issue Still Not Resolved Due to DSTV Incompetence
I posted a complaint on Hello Peter on the 5th September 2022 regarding that I cannot access Disney+ even though I'm still on the promotion and to date my issue has not been resolved.
After posting my complaint on Hello Peter I was contacted by Benedict from DSTV stating that the issue has been resolved and I should logout and login to Disney+ and the issue should be sorted. I did as instructed and it did not work.
I tried phoning DSTV on the 6th September 2022 and the women was not willing to assist me, I proceeded to contact DSTV on Facebook messenger 4 times after this and they said that they will provide feedback and to date no feedback was received.
I contacted DSTV again on the 7th September 2022 whereby I was informed that everything is fine on their side and that the problem lies with Disney+, I then contacted Disney+ and they stated that it shows that I need to subscribe because DSTV did not do the promotion correctly. I then contacted DSTV again whereby the lady informed me that she will follow up, I also provided her with my correspondence with Disney+ for ease of reference and she said that I will receive feedback. It is now two days later and still no feedback and I still sit with the same problem.
DSTV does not give a damn about customer service, I am sick and tired of wasting my time trying to sort their **** out.
