Disney+ Free Trial lapses before trial ended

I phoned Multichoice last Friday on the 15/07/2022 to complain about the fact that Disney+ is no longer playing anymore and requires me to subscribe when I want to watch any show from the Streaming channel. I was granted the Disney+ 3months free until 17/08/2022 and I explained this to Mpumelelo Khuzwayo who obviously did not understand my query and did not know what he was doing as I explained that the free trial has not lapsed and therefore I need an explanation. I made the call on the 15/07/2022 at 10h47am and the agent told me that he was escalating the call but to this day I have not had any feedback regarding my query about a resolution. I even received an email today reminding me that my free trial is ending on the 17th of August, yet I have not had an entire month of July's free trial. The reference number he gave me is INC-***. I am not happy about the lack of effort from the agent to resolve this query, not to mention the fact that he was not able to give me an accurate timeframe and which department he was escalating my issue to or at least try to explain why the free trial just stopped playing and asking for a subscription. I am not happy about the service I received at all and the fact that a week later this issue has not been resolved, does not sit well with me and re-assurance that the agent even did what he said he was doing and in fact he never set any expectations to get this issue resolved.