LV
Lindy V
1 reviews | Active since Oct 2013
08 Dec 2023, 09:46
Disney Dishonesty
DSTV added Disney plus to my account without my consent. I phoned and they say they have cancelled it. I asked who put it on my account and the answer was "one of our agents". Presumably this agent gets commission from this. It is downright dishonest.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Dec 2023, 09:50Hi Lindy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Dec 2023, 09:50
Official
Hi Lindy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Dec 2023, 12:08Hi Lindy,
We tried to contact you on ***, however, your line went straight to voicemail. We confirm that for the past 3 months, Disney Plus was active on your account however you were not billed for it, as it was a free trial. We do confirm that it has been cancelled and it will no longer appear on your statement.
We apologise for any inconvenience caused and we hope you find this in order.
Kind regards
DStv: Hello Peter Team
We tried to contact you on ***, however, your line went straight to voicemail. We confirm that for the past 3 months, Disney Plus was active on your account however you were not billed for it, as it was a free trial. We do confirm that it has been cancelled and it will no longer appear on your statement.
We apologise for any inconvenience caused and we hope you find this in order.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Dec 2023, 12:08
Official
Hi Lindy,
We tried to contact you on ***, however, your line went straight to voicemail. We confirm that for the past 3 months, Disney Plus was active on your account however you were not billed for it, as it was a free trial. We do confirm that it has been cancelled and it will no longer appear on your statement.
We apologise for any inconvenience caused and we hope you find this in order.
Kind regards
DStv: Hello Peter Team
We tried to contact you on ***, however, your line went straight to voicemail. We confirm that for the past 3 months, Disney Plus was active on your account however you were not billed for it, as it was a free trial. We do confirm that it has been cancelled and it will no longer appear on your statement.
We apologise for any inconvenience caused and we hope you find this in order.
Kind regards
DStv: Hello Peter Team
Best regards,
LV
Lindy V's updateReviewer Update
08 Dec 2023, 14:36Thank you for your response. However, my complaint was that "one of your agents" had added it to my account without my consent. I assume that he or she gets commission for this. I find this dishonest, not on the part of DSTV but on the part of the agent. If this was my business, this would be grounds for dismissal as it brings the entire organisation into disrepute.
LV
Lindy V's update08 Dec 2023, 14:36
Reviewer Update
Thank you for your response. However, my complaint was that "one of your agents" had added it to my account without my consent. I assume that he or she gets commission for this. I find this dishonest, not on the part of DSTV but on the part of the agent. If this was my business, this would be grounds for dismissal as it brings the entire organisation into disrepute.