Dismal Service by consultant

Good day

Yesterday on 25-01-2018 at 16:30 I called the customer care to talk report signal issues with my walka.

I then spoke to a consultant by the name of Andre ****son whom blatantly refused to assist me. Saying how self explanatory the instructions on the walka are whereas I was on a dstv coverage area at the time.

Is this how multichoice is treating it's consultants? I was inconvenienced by the signal issue then be further inconvenienced by the dismal service by the consultant. I had to call customer care 3 times before I finally got assistance.

So damn appalling service by Andre ****son, this guy doesn't deserve to keep this job when he has the nerve to be so damn unhelpful and rude to customer. I am damn livid.