DISLOYALTY AND FALSE INFORMATION

I have been a client of Multichoice for more than 25 years. I always paid by EFT as this is part of my fixed banking charges and a debit order cost you a lot more. You advertise a 2 year fixed pricing on the new explora plus free installation, I asked for a consultant to phone me, so they did eventually today. We have 2 home experience, 1 in Potchefstroom and 1 in Nigel, I wanted to upgrade both to the above mentioned. Then the lady tells me if I do not sign a debit order, they can not do it. Recently we had our one experience switched off every 5 days because of a mistake that was made by one of your consultants, when we disconnected one experience for a while when we moved. Everytime we had to phone, stay on the line for long periods, costing us a lot in airtime and then had to pay R50 connection fee everytime because they said we were in arreas. It was proved by listening to the recording that the consultant did not notify me that I had to pay the reconnection in advance, but still Multichoice just deducted some of the reconnection fees. How can you force a loyal client to sign a debit order, is that even legal? Very disappointed after all these years!!! Will definitely spread the word, as this is not mentioned in your adverti*****ts or when you inquire about this when phoning.