Dishonest promotion advertised by DSTV

DSTV sent a mail on 11 June advertising access to early bird tickets for SA vs NZ. The app was down on 11 June so not possible to access the so called offer. I tried to call the call centre but after 55 minutes I gave up. I then tried whatsapp but that was beyond useless. Then I emailed them. I get a reply saying that I should see the code when I go onto the app. On 12 June I finally get access to the app but no codes. I query this and then they tell me that the offer was open on 1 June! But mail was sent 11 June???? Sorry but someone is lying to us. To tell your subscribers there’s an offer valid 11 June then having your app down on that day , then no codes on 12th? Very suspicious? I queried the date of 1 June then I'm told 11 June but all tickets sold out?

I realise this whole so called offer was a farce. I don’t know anyone who got a code or tickets.

Absolutely shocking and as always struggling to get answers or assistance from customer service.

With all the back and forth emails, I have been told the offer was valid 1 June twice, 11 June twice and 11 November once. All the replies are the same standard cut and paste answers.

DSTV must rank the lowest of any customer service I have ever experienced. The answers I got were always the same cut and paste answers - I dont think they even read the clients emails.

I have been a client for over 25 years but now the fact that they are resorting to dishonest practices and the terrible ciustomer service I am cancelling this overpriced offering. There is so much competition now that I couldnt be bothered to deal with this bunch. You can nevre get an assistance and at R 1000 per month I'd expect more.

Glad ot see the back of them!