1 reviews | Active since Jun 2015
I have an account with dstv gir more than a decade. Your services is truly unprofessional. Sometime 2 years ago I was offered to take a 24mnths contract on a Explora. Bearing in mind it was just for device but not dstv viewing subs. The agreement on the device is not more than R89, for the first 3 months debit order went well and was successful, problem started from the 4th month where DSTV will debit more than R89 of which R1700 was debited from my bank account. I subsequently advised my bank to reverse the amount as based upon agreement only R89 should be deducted. I called multichoice on numerous occasions explaining to them that I do not wish to pay my viewing via debit order but rather in cash or EFT and I was advised that it will be sorted out. Time went by paying via EFT until sometime last month all the payment meant for subs was transferred according to them was fir Payment plan, and it resulted in my decoder being disconnected from time to time. I have been asking accounts to call me and rectify this payment plan and yes I was called and told it is sorted out only R89 will be debited guess what more than R2000 was debited once again and I failed to understand why the agents mislead customers when selling a product. I m considering to cancel my multichoice account and join most of my friends in Netflix, it's much more cheaper that this dstv repeat its programmes , for 2 accounts I have with multichoice. Time for change.
Dear Dumisani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Dumisani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Dumisani
Thank you for contacting us.
According to our records, you have been assisted and the service is reconnected.
Referring to the account, your normal DStv account is paid up for and reflects a credit balance of R94.81. The reason for disconnection of service is due to short payment received for the month of June 2018.
We received these payments for June 2018, monthly subscription for your account is R1449.00:
Whereas the Price Lock account still owes R801.00, this is a 9 months subscription X R89.00.
Please settle the balance owed for the Price Lock account.
Kind regards
Dinah
Best regards,
Good day Dumisani
Thank you for contacting us.
According to our records, you have been assisted and the service is reconnected.
Referring to the account, your normal DStv account is paid up for and reflects a credit balance of R94.81. The reason for disconnection of service is due to short payment received for the month of June 2018.
We received these payments for June 2018, monthly subscription for your account is R1449.00:
Whereas the Price Lock account still owes R801.00, this is a 9 months subscription X R89.00.
Please settle the balance owed for the Price Lock account.
Kind regards
Dinah
Best regards,
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