Dishonest consultants

DSTV telephone consultants are dishonest and do not give references for complaints. In the past 2 weeks I rented 2 movies on box office and chose the mobile payment option and paid via OZOW but the movies didnt become available to play. When I phoned customer service I was told the money has been put to my account and that I should rent the movie on box office account. It's only after seeing my statement that I realized I was double billed. I have called 4 times now and spoken to different consultants and they ALL ESCALATE the matter but nothing happens. I spoke to Lindokuhle yesterday and had to retell my story for the 4th time only for him to tell me he is escalating the matter. If all 4 consultants escalated the matter why are they no notes on the account ??? Is the escalations department short staffed ?? Should a customer drive to randburg over 40km for R80 ??? How will you retain customers with such appalling service ??