HC
Herman C
1 reviews | Active since Jun 2013
07 Oct 2015, 12:35
Dishonest consultant failed to change debit order
On the 14th of September 2015 I phoned mutlichoice to change my debit order details of my dstv subscription.<br> The consultant named Lungile assured me that the request was done, however apparently there was some system error of which the consultant chose not to inform us of, and send us on our way. Now our service has been disconnect due the failure of payment as the collection of the installment was done against the wrong account. I have settled the outstanding balance via the website, and require my service to be reconnected.<br> <br> I believe this is terrible service from Mutlichoice as my one account is now overdrawn and I need to pay penalties because the consultant did not deliver the service
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DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 10:04Hello hermancombrink,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the debit order payment and also to confirm the banking details unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the debit order payment and also to confirm the banking details unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply19 Oct 2015, 10:04
Official
Hello hermancombrink,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the debit order payment and also to confirm the banking details unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the debit order payment and also to confirm the banking details unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile