Dishonest Company - Empty Promises

I phoned MC @ 9:32 to confirm that I can exchange my decoder for a updated version at a certain price. The \call center agent"confirmed that this was possible after confirming with her \""SUPERVISOR\"" <br> I arrived at the CUSTOMER CARE CENTER (CCC) in Randburg and was informed that this was not possible??<br> I phoned the call center again (10:14) - and got confirmation that it is possible - when I told the agent that the CCC disagree I was put on hold for more than 7 minutes without any response.<br> At 10:22 I phoned for the 3rd time and was told that the \""SUPERVISOR\"" - will call me back before \""close of business\""<br> NO RESPONSE!! as promised!! I also requested for the CCC Agent at Randburg to request her supervisor to come and assist me. This lazy - no care supervisor NEVER pitched! - MC Strategy??<br> """