1 reviews | Active since Apr 2018
Dishonest Billing DSTV
Please note that I have subscribed to Showmax when I received my price lock Explora. I am a premium subscriber, but I have been billed R99 per month for Showmax and the amount deducted from my bank account. I have called DSTV in this regards and they have referred me to Showmax. I contacted Showmax who referred me back to DSTV.. You need to sort this out ASAP and refund my money, this is unacceptable. I am already unhappy with my service. When I received the price lock explora I did not use my old decoder anymore, as it was faulty, but DSTV charged to my account 2 subscriptions for months. That is *******! They stopped charging me for 2 subscriptions but will not refund me for the months they have billed me for 2 subscriptions I await your urgent reply
Unacceptable DSTV!!!
Dear Andries Treurnicht
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Andries Treurnicht
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Andries Treurnicht,
Our records do not indicate any ShowMax billing on the account. Please confirm if you are registered with one or two email addresses to ShowMax. On our side ShowMax is active and there is no billing only Price Lock.
When taking up Price Lock you are advised that you need to contact us to cancel the old device, once the Explora decoder has been installed and is active.
Kindly confirm the dates and time you contacted us to switch off the old decoder, so that we can investigate accordingly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
Dear Andries Treurnicht,
Our records do not indicate any ShowMax billing on the account. Please confirm if you are registered with one or two email addresses to ShowMax. On our side ShowMax is active and there is no billing only Price Lock.
When taking up Price Lock you are advised that you need to contact us to cancel the old device, once the Explora decoder has been installed and is active.
Kindly confirm the dates and time you contacted us to switch off the old decoder, so that we can investigate accordingly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,