Dishonest and inefficient DSTV

I would like to lodge a complaint against DSTV for ********* and possibly *****ulent behaviour. I received an offer on email from DSTV to reconnect my subscription by 31 December 2024 to receive 4 months of Premium for R1394. I contacted their call centre 4 times since the 26th of December to activate the offer as the link on the offer email was not working, ie. not giving the offered amount. On the 30th I was told by a DSTV call agent to pay the amount showing to take advantage of the offer and that they would escalate it so that it would be resolved later. I did make the payment as instructed, and queried proper resolution thereafter. After engaging with a few individuals that tried every tactic to get out of the offer commitment, I was advised today that DSTV would not honour the offer terms, even though DSTV acknowledged that their deficient processes caused the issue.

I would like DSTV to honor their offer and apologise to me for their *********, possibly *****ulent and intimidatory behaviour.