DISGUSTING,********* SERVICE FROM DSTV/MULTICHOICE

I changed my DSTV package due to affordability challenges. Last night being 6/8/2018, I confirmed my package via the whats app helpline. The whats app confirmed that I have an active family package - cost is R249. I budgeted for that. Today I check my bank account and an amount of R634 has been deducted. This appears to be for the compact plus. I only have access to the family package, so DSTV has made a serious error in charging me for a package I am not receiving. Due to their failure to deduct the correct amount, I now have a bounced debit order of which I will hold them liable for. This is not only ********* behavior but shocking customer service. I have the proof of the whats app which CLEARLY indicates I have an active FAMILY PACKAGE AND FURTHERMORE, THAT IS EXACTLY WHAT I HAVE ACCESS TO ON MY TV.