Disgustingly rude inefficient agents

I have 2 decoders but only one was disconnected. On 30 nov I requested payments for both to be deducted. I have accepted that it's done. I called in today as the new one was disconnected. I held on for 30 minutes on my cell phone as their lines were busy. The first agent wouldn't listen to me as I was extremely irate & told me that he would drop the phone. He was very arrogant & not interested to assist & giving me info I wasn't interested in. He wouldn't listen & I dropped the call & had to call back. The second agent was a lady as rude as ever! I explained my problem & she's repeating the same info I gave her bearing in mind that I had to hold on for so long already! She wanted to explain that was not needed! She had no patience to listen to a paying customer who is contributing to her salary! She was so arrogant that she dropped the phone on me. You need to train a your agents on customer service as well as accounting practices! I now cannot watch tv because of pure incompetency rudeness arrogance & absolute **** service!!! need someone to call me to sort this problem out! That's if you care about us paying customers! Train your staff to be competent! They need to be fired!