1 reviews | Active since Sept 2013
Disgustingly poor service and unprofessional customer service consultant
<p>I am really not happy with DSTv services ...I have an issue with error E38 ,I called the customer service to assist me with the issue.I had to repeat my problem thousand times before the consultant can get what I was complaining about and to think that now that he understand the issue he then will be able to assist ...NO the guy tells me this is just the issue with the broadcaster so the issue should be resolved soon..I asked how soon is soon but he can't give me an answer.I mean I've already been having this issue for the last hour so him telling me that doorways not good enough..I paid money but can't watch the channels I paid for and the answer I get is I need to wait ...I mean I wasted my airtime with your inexperienced unprofessional consultant for 30 minutes without solution...It's not enough that one pays for the package but we also have to waste our extra money to call this **** service of yours ...this is one of the reasons why some of us encourage people to quit using this stupid lousy service ..the way your consultants are so inexperienced and clueless is annoying ...now if this issue is not fixed the whole day I'm yet forced to call again with my airtime to ask for further assistance...I mean I am losing .DSTV is losing nothing...I'm ducked sick and tired of this stupid service ...soon after this month ends I am done with it ...I can't pay money and still be unhappy</p>
Dear Kgaugelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Kgaugelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
