DISGUSTINGLY POOR SERVICE
<p>I HAVE BEEN STRUGGLING SINCE EARLY MARCH TO GET A STATMENT , WITH MY CORRECT ADDRESS ON, OUT OF DSTV.</p> <p>IN THE PAST 3 WEEKS I PHONED ABOUT 12 TIMES, JUST TO HEAR THAT THE STATEMENT MUST BE ESCALATED, EVERY SINGLE TIME.......</p> <p>ON THAT, A SUPERVISOR WILL PHONE ME BACK, NO LUCK ON THAT EITHER. I JUST WANT A STATEMENT, HOW CAN IT BE THAT DIFFICULT????????</p> <p> </p> <p>I CANT EVEN LOG ONTO MY ACCOUNT VIA INTERNET, WHEN I PHONED THE CALL CENTRE TO ASK WHY MY DETAILS ARENT RECOGNISED, THEY COULDNT HELP ME THERE EITHER, I HAD TO DO A 'LIVE CHAT' ON THEIR WEBSITE... WHY, OH WHY IS IT SUCH A MISSION TO GET HELP FROM DSTV?</p> <p> </p> <p>I AM STARTING TO GET FEDUP WITH THE ****TY SERVICE , NO WONDER PEOPLE RATHER CANCEL THEIR ACCOUNTS!!!!!</p>
Dear Tanya
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Tanya
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Tanya
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have updated your address on our database to : 05 Wagner Street, CW 5, Vanderbijlpark, Gauteng.
As soon as the statement is generated with the correct address, we will be in touch.
Should you have any further questions, we are here to assist.
Kind regards
Lebogang
Best regards,
Dear Tanya
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have updated your address on our database to : 05 Wagner Street, CW 5, Vanderbijlpark, Gauteng.
As soon as the statement is generated with the correct address, we will be in touch.
Should you have any further questions, we are here to assist.
Kind regards
Lebogang
Best regards,
