Disgustingly poor service

3 weeks back I installed an explora on pricelock of which the problem since then has started .firstly the agent told me the price is all inclusive of which I only found out afterwards that I need to pay extra for recordings and funtiins.Then the agrnt activating the decoder opens a all new account for the explora disregarding my existing account causing me to virtually phone them EVERY SINGLE WEEK for them just to short out the billing issues on the account. Now having two accounts causes billing issues however I also had extra view connected unfortunately and also now had problems with decoders having to be sent over to this new created account ... I have spoken to so much *********** staff and supervisors and no one gets back to me .This morning my services was disconnected and I again had to use my own airtime to hold on and be told once again that it will once again be escalated ... u dont get any escalation feedback non so ever and everytime you speak to some other agent to whom you must start the story or problem you have from all over and everyone just produce ... the most *********** employees and service system ive ever dealt with!!! Coming next month they will proberbly charge me extra on my account and just expect me to pay