Disgustingly poor service

Last November I app**** for the package deal of getting the new explorer modem and fixed subs for 2 years. I was phoned back and told that I would get a response in 48-72 hours. By March this year, no one contacted me and again I app**** only to receive the same answer and again no one contacted me. On the 3rd attempt , I was questioned (interrogated) re my financial status and told that again I would shortly be contacted. again this didn't happen, so again I managed to contact the department and was told that my application was successful and that he courier company would contact me - guess what- within 48 hours. This did not happen. Shameful service<br> There was a ray of hope however in Ricardo in the customer helpline who helped me, although the transaction was not within his field of responsibility. He not only corrected the matter but telephonically came back and reported what he had achieved. My thanks to him