IT
Ian T

1 reviews | Active since Aug 2010

29 Jan 2017, 18:29

Disgustingly Bad Service

<p>It is safe to say that I dont like DSTV Multichoice! I fact I despise it but sadly it is a necessary evil in our lives as pensioners living in Jeffreys Bay. It is our main means of entertainment. So when bad weather disrupted our viewing on Saturday it was annoying but understandable given the conditions. What is not acceptable is that the next day (Sunday), those satelite channels are STILL not availabe and no one is there to help. My installer cannot be reached and trying to find a number to call on a helpdesk that one will rather jump in front of a truck than attempt to contact is not going to help. "Let us check the cables, maybe we should reset the dstv". Really! We are not *****s yet we have to subject ourselves to these *****ic and sometimes downright condescending requests. i cannot get any of the English satelite channels on my extraview TV. Fix it and then maybe you can brag a little!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jan 2017, 07:30
Official

Dear Ian

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jan 2017, 12:32
Official

Good day Ian

With reference to our telephone conversation this morning. We have contacted the installer. He confirmed that he has made an appointment for tomorrow with you.

We will contact you tomorrow for feedback.

Thank you

Girly