Disgustingly appalling customer service

Your customer service is disgustingly appalling. I sent a message on the 16th, today is the 28th and nobody has bothered to communicate with me regarding my query. I might be just 1 person, and you probably feel that you don't need my money, but believe you me bigger companies have fallen for neglecting their customers, and believe you me, one day multichoice will fall if you keep treating your customers like this. I don't care how small you think the client/customer is, you supposed to give them the best service. I'm beyond hurt and disappointed😔😔😔🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕