Disgusting Treatment from Multichoice

Never before have I been so insulted as I was yetserday by Multichoice. I was phoned and offered a new contract where I would get a Explora Ultra Decoder fully installed to one point at a fixed price of R994 per month for 2 years. I answered all the questions but then I was told that I do not qualify as they could not check on my credit record. I do not have any credit history to check on. I am a pensioner and do not live off credit. I had the same issue last time. Why can Multichoice not look and see if they have ever had to follow up on my payments which have been paid for on time for over 20 years at least. It's a pity that Multichoice offers such great deals and then simply declines them without investigating first. I was given an email address to query why I had been declined which I wrote to and yes - NO reply. My ID number is *** and my cell number is ***. I eagerly await a call from Multichoice