Disgusting. Totally disgusting.

Everything was a total disaster on line. I wanted to speak to a person not a bot. When I eventually phoned (Not a toll free number) I had to listen for a number of wasted minutes about all sorts of ******* and then I was advised That I was number 17 in the queue and would have to wait (At my expense for a further 17 minutes. No offer of a call back was made. Totally disgusting from a multimillion organization. Also the link provide did not work. I don't suppose they will bother to comment on my feedback. So what if they loose a client, they have enough already and make millions. Disgusting, totally disgusting. The whole country shoul boycott them (refuse to pay) for just 1 month. That will make them wake uo.