Disgusting that people don’t understand their product

We upgraded our Dstv to ultra since then been calling them daily to fix my show max went in they could not sorted out excuse was it must be down but they try fix it in the course off the day another day went past and no response and still not working called to chat to supervisor waited 15 min then put down recalled to chat to a consultant t Explained again after awhile they put the phone down They should have people that understand the work I can’t believe this to be a complicated problem