Disgusting systems

I have been to pick and pay to make a payment of my monthly subscription for a compact package. to my suprise an amount of R1220 is owed? How? i do understand that there was recorder on my name which i personally went to Guguletu Multi choice for a cancellation of decoder number:*** (inactive). i am calling the customer services and am being told that the debit order did not go through for this decoder on 28/10/2019? how? Now brings an overdue amount of R359? When does Multi choice ever give a grace period of a month on unpaid services? I literally bought a new decoder and reconnected as i was previously residing in another address (active decoder ***) which am about to pay which is currently active at home. The call centre (Thando) confirmed that there will be a debit order going off tomorrow/ which was cancelled with the previous decoder? please do sort out your system and write off the overdue amount as that decoder has never been used from the last month you are claiming. imagine what you do to the unprivileged? Not having access of calling and get this info nor internet access? to be told that the system is this and that?

Please fix this issue.