JC
JASMIN C
1 reviews | Active since Aug 2015
01 Sept 2015, 13:58
DISGUSTING/*****ING
Being a loyal client even with the several repeats, I'm shocked. We never had a problem is our DSTV before. Now it seems like Multichoice is forcing problems so that we have take the box in. They are changing to their inhouse product 'Explorer' and making us pay their upgrade. When you all the call centre, you advised to take the box in for a new one with no cost as we have insurance. Attitude when you get there is upgrade or cancel. The existing boxes will not be repaired or service. We have to pay over R400 for installation ( 1 Hr labour free), Pay R400 for a new outside dish as well. I work in a call centre as well as we have never treated our existing client like this. Multichoice if now *****ing my money as I have pay for their upgrade. Disgusting.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 12:52Hello JASMIN-CJ,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2015, 12:52
Official
Hello JASMIN-CJ,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,