Disgusting services

I have been calling this whole week without any assistance. Channel 169 has an error which I've tried to clear on the app but cannot. I just called now and spoke to philile in Johannesburg and I asked her to call me call me back because I've been holding for more than 30 min. She didn't bother herself. So I'm just going to downgrade from compact to that one of R30 because what's the use. Their agents are not helpful at all we are just paying for ****