Disgusting services and Leaders who are not customer centric

I normally pay my dstv services using EFT, ON THE 10TH November 2022, I paid and the system was slow which prompted me to pay over 5 times and only then all the payment reflected to have gone to multi choice ( R4500). I'm disgusted by the fact that its been a month now they playing hide and seek when I ask them to refund/reverse my money. I spoke to the team leaders ( Meileek, Noluthando Magwaza and Zinhle Mbatha - contact center agent ) you would expect them to act swiftly and with professionalism. First and for most no one called me back as promised, its been a month since multi choice kept my money at this stage I want that money with interest as its been in their account for a month, secondly I have called 5times already holding for the damn machine to transfer me and I want to be compensated for the calls I have made. This is disgusting service and while they are at it please disconnect me as I am paying for repetition of all the programs nothing new on offer, I will stay with netflix and showmax no need to pay for nonsense. In the meantime I will contact THE EMBURSMEN regarding this ****.