Disgusting Services

Hi, I've been having problems with my Decoders as from last week Tuesday(20/08/2019), I've been sending emails and Facebook messages but DStv doesn't care, below was the last email of many emails sent but no response,

Good day,

Regarding the reported matter,

We were finally connected(viewing) yesterday(24/08/2019), but we can't watch catch up, rewind and fast forward, the consultant who helped me advised me that he is going to set up the decoders separately. he assured me that I won't get charged separate or double, please listen to the voice recordings of last night(24/08/2019), but now we can't use the rewind and fast forward features,

Please attend to this and please advise me who is going to pay for the days that we had no viewing,

If I don't get a response by Monday the 26th of August 2019 then I'll be forced to log a complaint on Hello Peter, Facebook and any other way of communication in order for people to know what kind of services I receive from DStv/Multichoice,