1 reviews | Active since Dec 2019
Disgusting Service TV
So i called dtsv FIVE TIMES on sunday, just to RECONNECT my temporarily disconnected premium account. They have been calling me for months to connect again and I decided to do it on Sunday. I was given an amount of just over R700, by a consultant. Which i paid, then i had to call in and send my proof of payment. It took 3 hours for my acc to be reconnected, numerous calls made and it was done. Great? Not so much. THIS MORNING, i wake up and guess what, my acc has been suspended!!! No call, no notice, no heads no nothing. I had to call again and was told that i was incorrectly quoted the reconnection amount and i owe an addition R300???!!! Over R1000 just to reconnect to watch some shows and reruns of old movies? In this economy??are you kidding me??I DO NOT WANT THIS SERVICE ANYMORE. I will not pay more money for a mistake done by your staff.its ********* and poor customer service. So REFUND ME MY +R700 and take back your connection. IM DONE WITH DSTV! Biggest mistake ever reconnecting to them, should have stuck to my instincts. Give me me back my money.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv Premium is R819.00 per month and you pay an extra R100.00 for the PVR functions taking the total subscription to R919.00 per month.
You also have insurance which is R35.00 per month. This increases the subscription to R954.00.
The R704.57 payment was paid on the 29th while your payment date is on the 31st. This means that you were charged for the 29th and because you were reconnecting we charged the R50.00 reconnection fee.
R704.57 is not going to cover your service until the end of July. It's for this reason that you have to pay an extra R336.99.
Regards
DStv: Hello Peter Team
Best regards,
DStv Premium is R819.00 per month and you pay an extra R100.00 for the PVR functions taking the total subscription to R919.00 per month.
You also have insurance which is R35.00 per month. This increases the subscription to R954.00.
The R704.57 payment was paid on the 29th while your payment date is on the 31st. This means that you were charged for the 29th and because you were reconnecting we charged the R50.00 reconnection fee.
R704.57 is not going to cover your service until the end of July. It's for this reason that you have to pay an extra R336.99.
Regards
DStv: Hello Peter Team
Best regards,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
So I hear what you’re saying and I don’t accept that for the following reasons:
1. My debit order for dstv has never gone off at the end of the month, so please check my debit order details.
2. The R704 that I was advised off, is not my fault. It’s your employees. If this was communicated to me initially, I would have the decision to reconnect or not with all accurate info at my disposal. But I was given an amount, which I paid, and then 5 days later, my service was disconnected with no prior notice to me. That is terrible, how can you treat your own clients like that?? You suspend accounts and leave your clients in the dark?
Solution time:
1. I’m not going to pay the additional R300, it’s not my fault I was given wrong info.
2. Until when will the R704 that I paid, cover me for in the month of July.
3. If it’s going to be disconnected again tomorrow, when or how can I expect a refund on my money.
4. Change my payment details from EFT to cash/eft. Do not debit my account, I will pay myself.
So I hear what you’re saying and I don’t accept that for the following reasons:
1. My debit order for dstv has never gone off at the end of the month, so please check my debit order details.
2. The R704 that I was advised off, is not my fault. It’s your employees. If this was communicated to me initially, I would have the decision to reconnect or not with all accurate info at my disposal. But I was given an amount, which I paid, and then 5 days later, my service was disconnected with no prior notice to me. That is terrible, how can you treat your own clients like that?? You suspend accounts and leave your clients in the dark?
Solution time:
1. I’m not going to pay the additional R300, it’s not my fault I was given wrong info.
2. Until when will the R704 that I paid, cover me for in the month of July.
3. If it’s going to be disconnected again tomorrow, when or how can I expect a refund on my money.
4. Change my payment details from EFT to cash/eft. Do not debit my account, I will pay myself.