RT
Rhonda T

1 reviews | Active since Aug 2011

22 May 2018, 15:06

DISGUSTING SERVICE TO LOYAL CUSTOMERS

We currently are and have been loyal DSTV premium subscribers for many years now, my husband decided to apply for price lock, and oh what an utter administrative nightmare!

Nobody is able to tell us why my husband has to REAPPLY and treated like a brand new application, and subjected to the administrative red tape that comes with it.

The sales consultants and credit document teams sing completely different tunes, and are clearly not communicating with one another.

*****do Tolashe promised to get back to my husband, which of course she never did, however she has the audacity to tell me that she already spoke to my husband. LIES!

This is completely and utterly ridiculous!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2018, 16:55
Official

Dear Rhonda

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

RT
Rhonda T's update29 May 2018, 13:24
Reviewer Update
Thank you DSTV for contacting my husband and offering him an awesome deal, based on his loyalty to DSTV (and my complaint I'm sure :))