1 reviews | Active since May 2016

16 Aug 2016, 10:42

Disgusting Service...******* on Annual Payments

<p>MultiChoice is either going bankrupt and they have lost their service standard. They lure you into paying annual subscriptions with No increases and they lure consumers to con them by saying that one month free for paying annually.</p> <p> </p> <p>I have subscribed and taken the Indian channels for my mum and this is now the third time they have disconnected services....as they had an increase a few months ago and debited my annual payment to make the account go arrears into arrears. With the last two call two weeks apart I spent almost the same airtime amount that made up for a supposedly free months viewing. After assurance by the call agents and the supervisor I was told that finance made an error and really convinced me that all will be resolved. What a load of hog-wash and inefficiencies. </p> <p> </p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2016, 11:09
Official

Dear Anesh Rajaram

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

's update16 Aug 2016, 12:54
Reviewer Update

Matter is been resolved, thank you Nester☺

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2016, 13:16
Official

Dear Anesh Rajaram

A per our telephonic conversation, Please refer to your personal e-mail address for further information with regards to your account.

Regards

Nesta

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2016, 13:16
Official

Dear Anesh Rajaram

As per our telephonic conversation, Please refer to your personal e-mail address for further information with regards to your account.

Regards

Nesta

's update17 Aug 2016, 08:26
Reviewer Update

Dear Nesta,

Thank for taking control of the matter so swiftly and resolving it so quickly and making all the follow ups with me. You have restored my confidence in MultiChoice. Understandably there are some internal processes to be reviewed. Beyond that all I am very pleased with the outcome. You are a superstar