Disgusting service regarding internet service

My name is Siphokazi Makoma ID is *** and my Father is Monwabisi Makoma, his ID number is ***, we are both loyal customers for DSTV(MULTICHOICE) The worst service ever! And DSTV is going to loose customers if their Agents are mistreating them... Phakisho the agent called me had a stinking attitude!! I have been a customer of Multichoice for years now and i have never been disrespected as much as i was today.

My dad is a pensioner and has been loyal with MULTICHOICE for years to be also treated like this like he's nothing by Phakisho, He requested to speak to someone in Xhosa in order to explain freely with the language that his comfortable with to the agent, however Phakisho rudely said there are no Xhosa agents. My dad then referred Phakisho to me so we can speak English.

The introduction alone was with an attitude and told me that i dont have rights to speak on behalf of my dad. He requested me to forward power of attorney for a language barrier!!!! Imagine... Yesterday we were assisted without all this drama by Jabulani and he advised us that he logged a request for the collection of the router and will be picked up any day from the! Query is still NOT resolved and we awaiting collection of our router. PLEASE ASSIST URGENTLY! As my dad is canceling the internet as stated on the email, this issue has been running around circles because of Phakisho is forcingly telling my father that he must pay and they won't collect the router, my dad canceled the internet within 7 days, i must say DSTV service is very poor