Disgusting service recieved from DSTV

I app**** for the new DSTV explora for R50 per month extra. (Like advertised on tv) - Which i received on the 23 December 2014.<br> I was still using the PVR. When i received my DSTV explora, (Not installed yet) no one told me it had already been activated to my account. As well as no one at the call centre told me that I havent deactivated my PVR and that i will be billed for 2 decoders while only having one. I had contacted the DSTV call centre many times to find out what was wrong with my bill in January 2015. No one could assist me. This issue has still not been resolved. If i knew this would be the case, i would have bought the DSTV explora cash!!!<br> I want this problem resolved immediately. Spoke to the following people at the call centre: 29 December 2014: Nobella, 7 January 2015: Ronel (told her i will only activate the Explora by end of Jan, when i have it installed) , 22 January 2015 : Msizi, Terrance, Jabu, 07 February Thubeka. <br> Today (8 February 2015) I spoke to Dumifani and he was the only one who told me the explora was activated from the minute it got delivered and I should pay for both decoders as from the 23rd of December. I feel as a pentioner this is rediculous!!!!!