DISGUSTING SERVICE RECEIVED

I think the service of the sms system is atrocious. Call centers cannot help an existing client!

I have been a client of DSTV / MNET for more than 10 years, and if the service I have received is anything to go by, then your holding company / management needs a rethink.

I got a sms to say that we need to make a payment, our services will be disconnected. Which we did. (28.09)

On the 22.09 I got an sms to say that the price lock I have will expire on 30.09..17 – I was never told in Jan that this will expire this year………………

I sent an sms “YES” and am still waiting for a phone call, 17 days later! In the mean time we have no TV, as they cut us off on 28.09.17 and could not reconnect as the price lock expires on 30.09.17.?????

To date no one has called (except the new services dept. which cannot help me) to rectify this problem. Escalation after escalation ……………..and NOTHING. Still no service.

IS ANYONE GOING TO HELP ME?