Disgusting service (or lack thereof) from DSTV

I own a sports pub. On Friday night, someone informed me that they could not watch the rugby. E16-4 error code. On Saturday we called dstv helpline. We we asked to call *** as this is a business account. My son called, automated answering generated a "you're 15th in the line and you should wait for 20 minutes. He eventually hung up after 40mins. I called at 10h58, i was told i'm 15th in the queue and i should wait for 15mins. I waited for an hour!! The wattsap line wouldn't read my smartcard number. My wife emailed. So this morning, we get a reply that the package we are on has been discontinued and we need to migrate up to a full hospitality package. We did this in February. Who will pay for our 2 hours of airtime? Who is going to apologize to my clients? Who is going to make up for my lost revenue? Im aware it's Covid and you have less tele agents, but your computer is supposed to let me know how long i must wait. The estimated waiting time was grossly inaccurate, we're appalled.