DISGUSTING SERVICE, NXA!!!

Disgusting customer service I stopped my account 28 January and explained to the lady that I will call them when I want to reinstate my account. The lady advised that the debit order might still go off if it does I can go reverse it at my bank, I told her I will move the money to my sisters account if the debit does go off my account. She agreed that would be done, and I know that it can be done as I have requested money to be moved from one account to the other cause I pay for a number of accounts. The debit did go off my account and 4th February I phoned multichoice and requested the money to be transferred to my sister’s account as they can see my account has been discontinued till further notice. A lady by the name of “Future Hlatswayo” was assisting me and she gave me her email address ********** requesting me to send her a copy of my ID proof of residence for both my sister and I for her to be able to transfer the money from one account to the other, of which I did. I did a follow up on 28 February as I never received acknowledgement or feedback on the mail I sent on 4 Feb. I did not get a response yet again

Yesterday (3 March) my sister’s account was disconnected due to non-payment, I phoned DSTV and was on the line for over 25minutes for a mistake which was not mine, I had to pay for the call at my cost. A gentleman by the name of Albertus Stohseldt assisted me yesterday and he informed that he could not move the money from my account to my sisters, he was of great help though he not perform the transfer. He promised his team leader would call me in 3 hours or less, but no one returned my call.

This is ridiculous; I requested the money to be transferred from one account to another well in advance. If they cannot move the money for whatever reason, they must inform me and pay me back the money, and we will not be liable for reconnection fee as the mistake was on their side.

Now I understand why people are opting for Netflix, multichoice does not respect its customers!!!!