DISGUSTING SERVICE (NON SERVICE) OF A LOYAL CLIENT

DISGUSTING ! ! ! the only way to describe the service from DSTV. in march 2020 i wanted to downgrade my services due to financial reasons. i called the call centre ad informed them.a consultant called me and offered me a reduction to R799 and a free upgrade to my decoder, and free installation for the decoder. Since then i have had my services terminated at LEAST 7 TIMES.sometimes due to non payment,(YOU HAVE A D3EBIT ORDER !!!!) .THE LAST EXCUSE TODAY WAS THAT THE JOURNAL WAS NOT UPDATED!!!!.. I have spent more than 5 hours on the cellfone to reactivate the service everytime..my old decoder caused problems and i had to ask a dstv installer to install the FREE decoder. this is absolutely disgusting treatment of a paying client. I WOULD EXPECT A REFUND OF APPROXIMATELY 5 HOURS AIRTIME, A REFUND OF THE INSTALLATION COST AND A WRITTEN APOLOGY MIGHT CONVINCE ME THAT DSTV CARE FOR ITS CLIENTS