gF
giovanni F
1 reviews | Active since Feb 2015
23 Mar 2015, 17:39
disgusting service!!!no joy at all
we paid our dstv at spar homestead on the 5 march,referrance*** trans id***9 and I have mailed the proof of payment to unallocated payments, payments and a few people working there and everyday it gets cut off and I have to phone.noone gets back to us and today it was cut off again!!!I just spoke to a Pule mtabo who was extremely rude!!!!and should not be working at all.not helpful and I went to the spar to see if the psyment went through and it did so dstv cannot pick up our payment for some unknown reason!!!1<br> <br> all I can say disgusting service!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Mar 2015, 10:47Hello gig1,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply24 Mar 2015, 10:47
Official
Hello gig1,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert